Car restorations can be a fulfilling endeavor, but it also comes with risks, especially when dealing with unscrupulous car restoration shops. The quality and reliability of classic car restoration shops is going to vary just like any other industry. You are going to come across top notch companies that take great pride in what they do. You will also find companies that operate with less than honorable methods.
Unfortunately, there are shops out there that will cut corners and do what they can to make a quick buck. Most shops, however, would not stay in business very long if they operated this way. It is good to be cautious when hiring a company or individual but have faith that with enough research you will find a reputable restoration shop.
Here are ten common scams in the car restorations industry and tips on how to avoid each:
1. Inflated Estimates and Hidden Costs
Scam: The shop provides an initial low estimate but adds numerous unforeseen costs as the work progresses.
Avoidance Tips:
- Get Multiple Estimates: Compare quotes from different shops.
- Detailed Contract: Ensure the contract specifies all expected costs and requires your approval for additional expenses.
- Ask for Breakdown: Request a detailed breakdown of costs in the estimate.
2. Substituting Parts
Scam: The shop charges you for high-quality parts but installs cheaper, inferior components.
Avoidance Tips:
- Specify Parts: Clearly state in the contract which parts (including brand and part number) are to be used.
- Request Old Parts: Ask the shop to return the old parts to you.
- Inspection: Periodically inspect the work in progress to ensure the correct parts are being used.
3. Unnecessary Repairs
Scam: The shop convinces you to authorize unnecessary repairs or upgrades to inflate the bill.
Avoidance Tips:
- Second Opinion: Get a second opinion on any major repairs or upgrades.
- Understand Repairs: Educate yourself about the car’s needs and question any suggested repairs.
4. Slow Progress and Storage Fees
Scam: The restoration shop delays the work to accumulate storage fees, sometimes even abandoning the project.
Avoidance Tips:
- Timeline Agreement: Include a timeline with milestones and deadlines in the contract.
- Progress Payments: Tie payments to the completion of specific stages of the restoration.
- Frequent Visits: Regularly visit the shop to check on progress.
5. Shoddy Workmanship
Scam: The shop performs poor-quality work that will need to be redone, costing you more in the long run.
Avoidance Tips:
- Reputation Check: Research the shop’s reputation and read reviews from previous customers.
- Inspect Work: Regularly inspect the quality of the work being done.
- Warranty: Ensure the shop offers a warranty on their work.
6. Changing the Scope of Work
Scam: The car restorations shop starts adding tasks and modifications beyond the original scope without proper approval.
Avoidance Tips:
- Written Agreement: Clearly define the scope of work in the contract.
- Change Orders: Require written change orders for any deviations from the original plan.
- Approval Process: Establish that any changes need your written approval before proceeding.
7. Holding Car Hostage
Scam: The shop refuses to release your car until you pay inflated charges or settle disputes.
Avoidance Tips:
- Clear Payment Terms: Outline payment terms and conditions in the contract.
- Regular Payments: Make smaller, regular payments tied to milestones rather than a large sum at the end.
- Legal Recourse: Be aware of your legal rights and consider having a lawyer review your contract.
8. Fly-by-Night Operations
Scam: The restoration shop suddenly closes or disappears, leaving your car unfinished and possibly damaged.
Avoidance Tips:
- Established Business: Choose a shop with a long track record and permanent location.
- References: Ask for and check references from previous clients.
- Payment Plan: Avoid paying large sums upfront; instead, use a milestone-based payment plan.
9. Fake Certifications and Credentials
Scam: The shop claims to have certifications or affiliations that they do not actually possess.
Avoidance Tips:
- Verify Credentials: Check the validity of any certifications or affiliations claimed by the shop.
- Research: Look up the shop’s reputation with organizations like the Better Business Bureau (BBB).
10. Misleading Marketing
Scam: The shop uses flashy marketing and too-good-to-be-true promises to lure you in, only to underdeliver.
Avoidance Tips:
- Skeptical Attitude: Be skeptical of too-good-to-be-true promises.
- Detailed Questions: Ask detailed questions about their services, process, and past work.
- Documentation: Ensure that all promises and representations are included in the written contract.
General Tips for Avoiding Car Restorations Scams
- Due Diligence: Thoroughly research and vet any shop before committing.
- Documentation: Keep all communications, contracts, and receipts well-documented.
- Legal Advice: Consider consulting a lawyer for major projects to review contracts and advise on legal rights.
Finally
By being vigilant and proactive, you can significantly reduce the risk of falling victim to these common car restoration shop scams. The bottom line is this… take your time when choosing a classic car restoration shop, avoid too good to be true scenarios and do not be afraid to ask lots of questions. Doing so will ensure that you find a reputable business and will allow you to proceed with confidence.
